Interspersed candles

Thank you for shopping with 5too. We are committed to providing you with high-quality handcrafted candles and excellent customer service. Since our candles are handmade, each product may have slight variations and handcrafted imperfections. Please read the following return and exchange policy carefully.

Return Policy

Conditions for Returns

• Time Limit: You may request a return within 30 days from the date of purchase.
• Product Condition: Products must be unused and in their original packaging. We cannot accept returns if the product shows signs of use or damage.
• Handcrafted Imperfections: Slight variations and imperfections due to handcrafted nature are not eligible for returns unless they significantly affect the product's normal use.

Return Process

• Contact Customer Service: Please contact our customer service via email at designer@5too.org, stating the reason for the return and providing your order number.
• Return Confirmation: Our customer service team will confirm whether your return request meets the return conditions and provide you with the return address.
• Return Shipping Costs: Return shipping costs will be borne by the customer unless the product has a serious quality issue.

Refunds

• Processing Time: We will process refunds within 7 business days after receiving the returned product and confirming it meets the return conditions.
• Refund Method: Refunds will be returned to your original payment method. Please note that processing times may vary depending on the payment platform.

Exchange Policy

Conditions for Exchanges

• Time Limit: You may request an exchange within 30 days from the date of purchase.
• Product Condition: Products must be unused and in their original packaging. We cannot accept exchanges if the product shows signs of use or damage.
• Handcrafted Imperfections: Slight variations and imperfections due to handcrafted nature are not eligible for exchanges unless they significantly affect the product's normal use.
• Product Availability: The product for exchange must be in stock; otherwise, we will offer a refund or other solution.

Exchange Process

• Contact Customer Service: Please contact our customer service via email at designer@5too.org, stating the reason for the exchange and providing your order number.
• Exchange Confirmation: Our customer service team will confirm whether your exchange request meets the exchange conditions and provide you with the exchange address.
• Exchange Shipping Costs: If the exchange is due to a serious quality issue, we will cover the shipping costs. Otherwise, the exchange shipping costs will be borne by the customer.

Special Notes

• Custom Products: Custom or personalized products are not eligible for returns or exchanges unless there is a serious quality issue.
• Promotional Items: Promotional items are not eligible for returns or exchanges unless there is a serious quality issue.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Thank you for your understanding and support!

5Too

Thank you for purchasing handcrafted candles from 5Too. To ensure your safety and enjoyment of our candles, please follow these usage instructions:

Basic Safety Tips

• Keep in Sight: Always keep burning candles within sight. Do not leave burning candles unattended.
• Keep Away from Flammable Objects: Place candles away from flammable objects such as curtains, papers, and fabrics.
• Stable Placement: Place candles on a stable, heat-resistant surface to avoid tipping or falling.
• Keep Away from Children and Pets: Ensure that candles are out of reach of children and pets to prevent accidental contact and fire hazards.

Lighting and Extinguishing

• Lighting: Use long matches or a long lighter to light candles, avoiding short flames directly touching the candle.
• Extinguishing: Use a candle snuffer or gently blow out the candle to extinguish the flame, avoiding direct contact with the flame with your hand or other objects.
• Post-Extinguishing Check: Ensure the candle is completely extinguished with no remaining flames or sparks after blowing out.

Burning Time

• First Burn: Allow the candle to burn for 2-3 hours during the first use until the surface is fully melted. This helps prevent tunneling.
• Single Burn Duration: Do not burn the candle for more than 4 hours at a time to avoid overheating.

Wick Maintenance

• Trim the Wick: Trim the wick to 1/4 inch (approximately 6 mm) before each use to avoid excessive flames and smoke.
• Remove Debris: Regularly remove burnt debris and residue from the candle surface to keep it clean.

Additional Notes

• Heat Caution: Although your candle does not come in a container, the bottom of the candle can become hot during burning. Handle with care and avoid direct contact.
• Use a Candle Holder: It is recommended to use an appropriate candle holder or tray to collect melted wax and prevent it from dripping onto furniture or other surfaces.
• Discarding the Candle: Discontinue use when the candle has approximately 1/2 inch (about 1.3 cm) of wax remaining to prevent overburning.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Thank you for your understanding and support!

5Too